Frequently asked questions

How long does delivery take?

Standard domestic delivery is 3–5 business days after your order moves to processing. Status updates appear in My orders when you sign in with your checkout email.

When can I leave a product review?

After your order is marked delivered in our system, open My orders and rate each catalogue product from that order. One review per product per order.

Is shipping free?

Orders above ₹300 qualify for free shipping. Below ₹300, delivery starts at ₹39 (₹59 regional / ₹89 far, by pincode).

Can I customize tees and mugs?

Yes. Use Customize to upload artwork, pick colours, and adjust placement. Custom lines are added to your bag with artwork metadata for production. Mug printing may be marked coming soon when unavailable.

Where is my order stored?

Orders are saved to your account in Supabase when configured, and also cached in your browser. Admin can update fulfilment status from the operations dashboard.

What payments do you accept?

Checkout uses Razorpay Standard Checkout — cards, UPI, and supported wallets. Payment is verified on our server before the order is confirmed.

Can I get a refund on a custom T-shirt?

No. Custom T-shirts (Studio uploads or personalised prints) are made to order and are not eligible for return or refund for change of mind, wrong size chosen by you, or design preference. Refund or reprint is only considered for our printing error, transit damage, or wrong item — report within 48 hours with photos. See Returns and Refunds policy for details.

How do I get help?

Visit the Help centre or send a message via Contact. Include your order ID (ORD-…) for faster support.

Didn't find an answer? Contact us or browse the Help centre.