Refund policy
Custom T-shirts: Custom T-shirts (Studio uploads, personalised text/artwork, or any made-to-order tee print) are strictly non-refundable once the order is confirmed and production begins.
Approved refunds for failed payments, duplicate charges, or approved quality claims are credited to the original Razorpay instrument where possible. Timing follows your payment provider's settlement window (typically 5–7 banking days).
When refunds are not available
- Custom T-shirts — any tee with your design, text, or Studio upload. No refund after order confirmation or once production starts.
- Change of mind, wrong size chosen by customer, or design regret after ordering.
- Minor colour or placement difference between screen preview and final print (within normal production tolerance).
When refunds may be approved
- Payment failed but amount was debited (duplicate or stuck transaction).
- Our printing defect, wrong product shipped, or item damaged in transit — report within 48 hours with photos.
- Order cancelled by us before production (full refund to original payment method).
Cancellation before print
For custom orders, contact us immediately after placing the order at orders@jukara.in with your order ID. We will try to intercept before print — cancellation is not guaranteed once production has started.
Full details on returns: Returns & exchanges.