Terms & Conditions
Rules for using Jukara, placing orders, and receiving custom-printed products in India.
Last updated: May 2026
1. Agreement
By accessing Jukara, using our Studio, or placing an order, you agree to these Terms & Conditions and our Privacy Policy. If you disagree, please do not use the site.
Seller: Jukara · Contact: orders@jukara.in
2. Our business
Custom tees, mugs & print-on-demand gifts — made in India, shipped pan-India.
We sell ready-made catalogue items and made-to-order custom prints on apparel and drinkware. Product images and Studio previews are representative; minor colour or placement variation may occur due to fabric, screen settings, and production methods.
3. Eligibility & accounts
- You must be 18+ or ordering with a parent/guardian's consent.
- You are responsible for accurate contact and shipping details at checkout.
- Account login (when offered) is for your use only; keep your Google account access secure.
4. Orders & acceptance
- An order is confirmed only after successful live Razorpay payment and our system records an order ID (e.g. ORD-…).
- We may cancel or refuse orders for suspected fraud, stock issues, or unacceptable artwork.
- For custom orders, you must own or have permission to use uploaded designs. We may refuse content that is illegal, hateful, infringing, or obscene.
5. Pricing, GST & invoices
- All prices are in Indian Rupees (INR). Listed prices are GST-inclusive. Slabs: Mousepad 18%; T-Shirt/Combo ≤ ₹2,500 → 5%; T-Shirt/Combo > ₹2,500 → 18%(shown at cart / checkout).
- Shipping is ₹59 on orders below ₹500; free shipping at ₹500+ as shown on cart/checkout (subject to change; current rules apply at time of order).
- Pincode serviceability and courier rates may be shown for estimate; final dispatch is via our logistics partners.
- Downloadable invoices are available from your order confirmation or account where enabled.
6. Payment
Payments are processed securely through Razorpay (UPI, cards, netbanking, and supported wallets). We do not store your full payment credentials. Failed payments do not create a valid order.
7. Production, shipping & delivery
- Most items are produced after you order (print-on-demand). Processing time is typically 1–3 business days before dispatch.
- Estimated delivery: 3–5 business days after dispatch (may vary by pincode). Remote or rural pincodes may take longer.
- Track your order at Track order using order ID and checkout phone number once shipped.
- Risk of loss passes to you upon delivery to the address you provided.
- We are not liable for delays caused by courier partners, weather, strikes, or force majeure.
8. Custom products & your content
You grant Jukara a limited licence to reproduce your uploaded artwork solely to fulfil your order. You indemnify us against claims arising from content you submit without proper rights. Our website branding, templates, and product photography remain our intellectual property.
Custom-printed T-shirts and other personalised items are made to order for you. They are not eligible for return or refund for change of mind, wrong size chosen by you, or design/colour preference — except if the item is defective, damaged in transit, or we sent the wrong product.
9. Returns, defects & refunds
Custom T-shirts are non-refundable. Any T-shirt ordered with your artwork, text, or Studio customisation is made to order for you. Such items cannot be returned or refunded for change of mind, wrong size selected by you, or design/colour preference once the order is confirmed and production begins.
Refund or replacement is considered only where the item is defective, damaged in transit, wrongly fulfilled by us, or where required by applicable Indian consumer law.
Ready-made non-custom items may be eligible for return within 7 days if unused and in original condition. Defective prints, wrong items, or transit damage must be reported within 48 hours of delivery with photos.
See Returns & exchanges and Refunds for process details. Refunds, when approved, are processed to the original payment method within a reasonable period.
10. Reviews
Verified reviews may be submitted after delivery for products in that order. Reviews must be honest and must not contain abuse or false claims. We may remove reviews that violate these rules.
11. Prohibited use
You may not misuse the site, attempt unauthorised access, scrape data, or use our services for unlawful purposes.
12. Disclaimer & limitation of liability
The site and products are provided "as is" to the extent permitted by law. Our liability for any claim arising from an order is limited to the amount you paid for that order, except where Indian law does not allow such limitation (e.g. consumer rights you cannot contract away).
13. Governing law & disputes
These terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction, subject to your statutory rights as a consumer in your state.
We encourage you to contact orders@jukara.in first so we can resolve issues amicably.
14. Changes
We may update these terms. The latest version is always on this page. Material changes apply to orders placed after the update date unless required otherwise by law.